Welcome to the Cotton Emporium® Sweater, Cardigan, Dress online shop! We’re excited to offer our stylish, comfortable cotton clothing to you. Please read these Terms & Conditions carefully before using our site or making purchases.
Acceptance of Terms
By accessing this website and shopping with us, you agree to be bound by these Terms & Conditions, whether you are a first-time or repeat customer. If you do not accept these terms, please do not use our site or place any orders.
Privacy Policy
We respect your privacy and are committed to protecting it. Please review our Privacy Policy to understand how we collect, use, and disclose information you provide to us.
Your Account and Orders
You must register and create an account to place orders on our site. You are responsible for keeping your login credentials confidential and may not share your account.
When you place an order, you are offering to purchase the item according to your order details, these Terms & Conditions, and the estimated delivery date and shipping rates presented at checkout. All orders are subject to product availability and our acceptance of your order.
You must be at least 18 years old or have parental consent to place an order on our site. We reserve the right to refuse or cancel any order for any reason at any time before shipment. If your order is cancelled, you will be notified and issued a refund if payment has already been made.
Pricing and Sales Tax
The prices displayed on our website are quoted in U.S. dollars. Prices and availability are subject to change without notice. Sales tax will be added at checkout where required by law. You are liable for all taxes and customs duties that may be imposed on your order.
We strive to display colors and images of products as accurately as possible, but actual colors and styling may vary slightly due to screen differences and photography.
Promotions and Discounts
Site-wide promotions and discounts cannot be combined with other offers unless expressly stated. Promo codes must be entered at checkout to receive any advertised discount. We reserve the right to modify or end promotions at any time without notice.
Shipping and Delivery
We provide shipping cost estimates at checkout based on your address and preferred shipping method. Actual shipping costs may vary from estimates and will be charged to your original form of payment. We are not responsible for shipment delays due to incorrect or incomplete address information provided by you.
Shipping and handling times are estimates only and commence from the date of shipment, rather than the date of order placement. We are not liable for any losses, damages, or expenses resulting from delayed shipments.
You will be notified by email when your order ships. Please allow up to 7 business days for orders to be processed and shipped. During sales and peak seasons, expect additional processing time of 1-2 weeks.
Returns and Exchanges
We gladly accept returns and exchanges for most items within 30 days of the original ship date. Items must be returned in new, unused condition with original tags still attached. Customers are responsible for return shipping costs unless the return is a result of our error.
Exchanges are subject to product availability at the time of request. If your exchange cannot be fulfilled, you will be issued a refund. Sale items may be final sale and ineligible for return or exchange, so please review carefully before making selections.
Refunds are generally issued to the original payment method within 5-7 business days of receiving the return. You will receive a confirmation email when your return is processed.
Product Care Instructions
Many of our cotton items may shrink slightly if washed in hot water or dried using high heat. Please refer to the specific product page and tags for care instructions to prevent shrinking or damage, as we cannot accept returns or exchanges for items that have been improperly cared for.
Copyright and Trademarks
The content, graphics, and product designs on our website and in our catalog are protected by copyright and trademark law. You may not reproduce, modify or distribute our images or product designs without express written permission.
Cotton Emporium® and additional branding are registered trademarks of our parent company. All rights reserved.
User Content
By uploading or sharing content such as product reviews, photos, or other user-generated content through our site, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, publish, distribute, translate, and display that content in any media worldwide.
We reserve the right to moderate, remove or edit any content submitted by users at our sole discretion. User content and activities must comply with our Content Guidelines outlined below.
Content Guidelines
Content submitted by users must NOT contain:
- Offensive, obscene, abusive, or inappropriate language or imagery
- Personal attacks, harassment, insults or defamatory statements
- Inaccurate factual claims about our company, products, or services
- Promotional messaging for other competing brands or websites
- Links to unauthorized commercial offerings or spam
- Private or confidential information belonging to you or others
- Violations of copyright or trademarks owned by Cotton Emporium or third parties
- Viruses, corrupted data, or any other harmful or destructive content
We reserve the right to moderate or remove any user content that violates these guidelines or is otherwise inappropriate. Users who repeatedly violate our Content Guidelines may be banned from participation or commenting on our site.
Links to Third-Party Sites
Our website may contain links to third-party websites that are not owned or controlled by Cotton Emporium. We are not affiliated with, do not endorse, and have no control over the content, privacy policies, or practices of any third-party site. You access such sites at your own risk and we will not be responsible for any damage or loss caused by your use of third-party sites.
Termination
We reserve the right to suspend or terminate any user account or block access to our website due to repeated policy breaches or illegal activity without notice or liability to the user. You may also delete your account at any time by contacting us.
Any outstanding orders will still be fulfilled unless the termination is due to violation of laws, serious misconduct, or abuse of our staff or services. However, we reserve the right to cancel orders and refund payments if termination was warranted.
Indemnification
You agree to indemnify and hold Cotton Emporium harmless from any damages, liabilities, claims or expenses, including legal fees, arising from misuse of our products or website in violation of these Terms & Conditions. This includes your unauthorized use of any content, trademarks or other proprietary materials owned by or licensed to Cotton Emporium.
Limitation of Liability
Cotton Emporium will not be liable for any damages or losses greater than the amount paid for a product on our site. This includes indirect, incidental, consequential, or punitive damages arising from use of our site or products.
We are not liable for any inaccurate content, loss of sales or data, missed deliveries, delayed shipments, neglected returns or exchanges, or service disruptions caused by circumstances beyond our control. This includes errors in product information, pricing, or images provided by third-party suppliers.
Governing Law and Disputes
These Terms of Use shall be governed by the laws of the United States and the State of California. Any disputes relating to these Terms or your use of our website must be brought exclusively in the federal or state courts located in Los Angeles County, California.
Changes to These Terms
We may update these Terms of Use from time to time in our sole discretion. If we make material changes, we will notify you via email or by posting notice on our website. Your continued use of our site constitutes acceptance of the amended terms.
Contact Us
If you have any questions about these Terms & Conditions, please contact our Customer Service team at [email protected].
Thank you again for shopping Cotton Emporium® Sweater, Cardigan, Dress!